Information on the processing of personal data under article 13 of Regulation EU 2016/679

Regulation EU 2016/679, the “General Data Protection Regulation” (GDPR), provides that everyone has the right to the protection of personal data concerning him or her.

In compliance with said regulation, personal data shall be processed lawfully, fairly and in a transparent manner, shall be relevant and limited to what is necessary, and shall be processed in a manner that ensures appropriate security of the personal data.

The information below are provided to data subjects under article 13 of the GDPR.

‪Data controller and data protection officer‬

The data controller is the University of Trento, via Calepina 14, 38122 Trento, email:; The contact details of the data protection officer are: via Verdi n. 8, 38122 Trento, email:

Purpose of the processing and legal basis

The University of Trento processes personal data for the performance of a task carried out in the public interest, and specifically to enable students to use the University's main services that are already available online (student progress, student services, room availability, etc.).

Type of personal data

In the performance of its tasks, the University will process the following data:

  • User ID;
  • actions and interactions performed by users through the UniTrentoApp on their personal device (services used, viewed content, actions and selections);
  • data on the type of smartphone used, the operating system version, the UniTrentoApp version in use;
  • data on the network connection location from the locations where it is used;
  • data concerning service interruptions or slow downs, malfunctions, crashes of the app or of some of its services;
  • any personal information that may be provided by users to correct App malfunctions or inefficiencies (screenshots, screencasts, voice recordings containing voice, student data, etc.)

Data collected through UniTrentoApp may be connected to data from other UniTrento systems to identify the causes of any malfunctions or errors.

Acquisition of data

Users are not obliged to provide their personal data, but if they do not provide the data they will not be able to use the app.

Methods of the processing

The processing of personal data shall be carried out by automated means exclusively by authorized staff. Personal data shall be processed lawfully, fairly and transparently, in a manner that is adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.

The processing of data, including profiling, is not based on automated decision-making.

Categories of recipients of the personal data

The personal data will be processed by staff of the University of Trento and, if required, by collaborators whose task is to assess the functioning of the app. The data will not be transferred to third parties, and will not be transferred to non-EU countries.

Data storage period

The data will be stored as long as necessary to fulfil the purposes for which they were collected, and in any case for a period not exceeding six (6) months.

Rights of the data subject

Under article 15 et seq. of the GDPR, data subjects have the right to obtain from the data controller access to their personal data, and also have the right of rectification and erasure, the right of completion, the right to restriction of processing of personal data concerning them. The data subjects also have the right to object, on legitimate grounds, to the processing of personal data concerning him or her.

For further information and to exercise the rights referred to in article 15 please send an email to:

The data subjects shall maintain the right to lodge a complaint with the Italian data protection authority by virtue of article 77 of the GDPR.


Directorate of IT and Library Services
University of Trento